Glaston’s new South America partners
Continuous customer support was the key priority for Glaston when moving to the new operating model in South America. Customer support, service and sales in South America being provided through a local agent and partner network.
As of June 2021, Machine Market for Glass (MM4Glass) will be the first point of contact for new machine sales throughout Glaston’s Heat Treatment and Insulating Glass technologies product portfolio.
MM4Glass will be supported by Glaston’s regional Americas sales organization where needed.
Starting in July 2021, LatamGlass has become Glaston’s authorized service provider and part of Glaston’s global service network in providing services for Glaston’s Heat Treatment product portfolio.
However, spare parts to customers in South America will continue to be delivered from Glaston America Inc., and Glaston’s regional Americas services organization will support LatamGlass when needed.
“Ensuring continuous support and service, as well as technology know-how in selecting new solutions to Glaston’s customers, was the key priority for us during the process of moving to an agency-driven operating model in South America. With these experienced partners, MM4Glass and LatamGlass, we foresee that quality in serving our customers is secured,” says Sasu Koivumäki, Chief Sales Officer at Glaston Corporation.
