Guardian Glass is set to showcase a clear customer service focus at glasstec 2022 (Hall 10, stand A38). The world’s leading event for the glass industry opens its doors in Düsseldorf, Germany, 20-23 September.

A new Resource Hub offers both customers and the wider glass community a wealth of technical information. It will also feature a new Customer Service Portal to streamline communications and processes – allowing customers to easily check product availability, place an order and track deliveries via the portal – 24 hours a day. Along with the ability to contact Guardian at any time with requests and queries.

In addition, the hub will include a new online Training Center to help customers learn more about glass. This features a variety of interactive tools and resources – including video-based tutorials, accredited modules, live webinars and in-person sessions booked online.

Andrew Wilkins, Managing Director, Global Branding & Communications at Guardian Industries, comments: “Our new, 24/7, Customer Service Portal will offer customers a new and more convenient way of working. In addition to easy, transparent ordering, customers can raise requests, obtain a quote, order samples and track delivery at any time. By making our interactions smoother, we can make the most of the future together.”

Guardian will also take the opportunity to demonstrate a commitment to address environmental challenges with a focus on Environmental Stewardship. This includes seminars on tangible ways to help the sector achieve sustainability goals, with key speakers from the industry, and beyond, helping to develop a clear consensus. This will include presentations on aspects such as Bird Friendly solutions, sustainable construction and LEED projects. The stand will also bring to life the importance of taking a holistic approach across the lifecycle of glass, via an interactive Environmental Stewardship Wall.

www.guardianglass.com

Image: Guardian Glass focuses on service innovations at glasstec 2022 (Photo Guardian Glass).