In order to overcome the challenges faced by the glass industry during the Covid-19 pandemic, the SORG Group has been required to learn and adapt quickly to a different way of operating.

Recently, one of the group’s customers – ISANTI Glass in South Africa – had to instigate a strict lockdown and dramatically reduce tonnage from its furnace in the short-term.

This led to a frozen glass melt in the throat area, which can cause a blockage and other critical defects. Therefore, the furnace had to be stopped as a precautionary measure and started again as quickly as possible, to ensure minimal loss of revenue.

Unable to visit and tackle this emergency situation on-site, SORG engineers had to communicate with many different ISANTI employees across the globe through video conferencing.

Led by Holger Mayer, SORG’s expert team offered remote support and training to the operators, managing to implement complex measures and instruct vital repair work over the course of three weeks. By rising this challenge, the issue was successfully removed.

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